Introduction
At MochaShoe LTD (“MochaShoe,” “we,” “our,” “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK GDPR and Data Protection Act 2018.
Information We Collect
• Personal identification information: name, email address, phone number, billing/shipping address.
• Payment information: processed securely through third-party payment providers (we do not store full card details).
• Order history and customer support records.
• Website usage data: cookies, IP addresses, browser type, device information.
How We Use Your Data
• To process and deliver your orders.
• To communicate with you regarding purchases, support, and updates.
• To personalize your shopping experience and recommend products.
• To comply with legal and regulatory obligations.
Data Sharing and Disclosure
• We never sell or rent your personal data to third parties.
• Data may be shared with trusted third-party service providers (e.g., payment processors, logistics companies) strictly for order fulfillment.
• We may disclose information if required by law, regulatory authority, or to protect our legal rights.
Data Security
• We implement industry-standard security measures, including SSL encryption, firewalls, and secure storage.
• Only authorized personnel have access to personal data.
Data Retention
• We retain personal data only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes.
Your Rights (UK GDPR)
You have the right to:
• Access your personal data.
• Correct inaccuracies in your personal data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to data processing.
• Request data portability.
To exercise these rights, contact us at [email protected].
Cookies
Our website uses cookies to improve functionality and user experience. See our Cookie Policy for more details.
Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted on our website with a revised “last updated” date.
Contact Information
MochaShoe LTD
Email: [email protected]
Telephone: (44) 736 654 1579
Address: 55 Manor Road, ROMFORD RM21 1LG, United Kingdom